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| Testimonials |
Neck Pillow is outstanding! Saved my neck and really minimized my morning headaches!Thank you! Fast delivery!!
-M.F
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"I purchased this pillow (Linear Gravity Neck Pillow- Small) about 4 weeks ago and it is the best thing that ever happened to my neck. I have no more neck pain. I call it my miracle pillow and am telling my friends about it. Thanks for a wonderful product. It is worth every cent. Thanks again"
-T.M
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"Your company has been fantastic in helping me find the right pillow for my intense level
of pain. The medium linear gravityneck pillow works for me! The personal touch with customer service is unmatched! Thank you so much."
-Dr. S.Wiest
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Just wanted to let u know that I had a cervical anterieur dissectomie due to a prolapsed disc
pressing on a root nerve. The cervical pillow helped me
to rest my neck in a proper position before the operation; and the pillow is now also helping
me after the ops......I just can' t sleep without it, it as definitely improved my posture and more importantly I wake up without pain. Many many thanks.!"
-C.S
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"I came across this Web site by accident and am glad that I did. The customer service has been great in helping me make intelligent decisions for my purchases. I have been using the small Linear Gravity Pillow for a few weeks now for regular sleeping and love the way it feels. I started for the first week using the side where the neckroll is smaller. I then switched to the side that is slightly larger. I mainly use it for laying on my back, but I find it is equally comfortable in the sidelying position. I have noticed that my upper trapezius muscles are less sore/tense and that the twinge I would feel in my neck when rotating it sideways has decreased.The radiculopathy in my fingers has lessened slightly. I have C4-6 mild disc bulges, central canal stenosis and foraminal compromise. It has affected my finger function for what I need to do to earn a living. I was so impressed with this pillow and the hope that I can continue my career plans and avoid surgery. Today I purchased the Cervical Traction Neck Pillow and the Pronex Pneumatic Cervical Traction unit."
-M.S
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GREAT!!!! after 3 nights, great improvement, no pain ;^)
-M.R
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| Read more testimonials... |
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Frequently Asked Questions at Arc4life
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What Are My Shipping
Options?
- How are my
shipping charges calculated?
- What payment methods do you accept ?
- Do you charge sales tax ?
- Do you ship products to PO Box ?
- Does Arc4life need a physical address for shipping?
- My credit card is being declined and the order is not going through, what should I do?
- Do you ship internationally ?
- Do you ship products to an APO address ?
- Can I track my shipments ?
- What is your return policy on your products ?
- I ordered 2 seperate products from Arc4life.com. Why were some of the products I ordered not in this package ?
- Do you have a catalogue ?
- Do you accept orders over the telephone ?
What Are My Shipping Options?
Arc4life ships mostly via UPS Ground and Fed Ex. It all depends on what products are ordered:
| Product |
Type of Shipping
|
| Cervical Traction Neck Pillow | Fed Ex |
Cervical Traction Posture Pump 1000
Cervical Traction Posture Pump 2000 (Lumbar Elliptical) | Fed Ex / UPS Ground |
Formula 303
Biofreeze
ChiroCub and Friends | First Class USPS (Regular Mail) |
| All other health Products | UPS Ground |
| All International Orders | Global Express Priority Mail |
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How are my shipping charges calculated?
Shipping charges are added in upon check out to the subtotal amount:
| Most Health Products excluding traction units | $0.00-20.00 | add $2.87** |
| $20.01-40.00 | add $ 7.50** |
| $40.01-53.00 | add $ 10.90** |
| $53.01-100.00 | add $ 12.90** |
| $100.01-150.00 | add $ 14.90** |
| $150.01-200.00 | add $ 17.90** |
| $200.01-250.00 | add $ 20.90** |
| $250.01-300.00 | add $ 35.00** |
Cervical Traction Posture Pump 1000
Lumbar Elliptical Rocker Posture Pump 2000
Pronex Traction Unit | $15.99**
$21.99 for the Pronex |
**Products shipped to Hawaii, Alaska, and Puerto Rico will have $15.05 surcharge for shipping; Products sent to Hawaii, Alaska and Puerto Rico will be shipped via Regular USPS Postal Mail.
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What payment methods do you accept ?
You can place orders using a credit card (visa, mastercard and american express) via our secured ordering system. You can also order through the mail by sending us either a cashier's check, or international money order. Sorry, No COD's or temporary checks. Make cashier's checks and or money orders payable to Arc4life.com. Our mailing address is: Arc4life, 30C Hebron Avenue, Glastonbury, CT 06033. Please allow enough time for your payment to clear before we send out your order. The only currency we accept is US Dollars. We also accept PayPal. Please use the email address info@arc4life.com (change to make the payment. Contact Us if you have any questions or concerns about your order.
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Do you charge sales tax ?
We must charge 6.00% sales tax to all orders in the State of Connecticut. This will be added in upon checkout.
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Do you ship products to PO Box address?
As for shipping, Fedex does not ship to a PO Box- it requires a physical address (this address can be business or a residential address). If you do enter a PO Box for the shipping address, we will contact you to get a physical address.
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Does Arc4life need a Physical Shipping address?
Because Arc4life uses Fedex.com for shipping, YES a physical address is required. You can use a PO Box for your billing address. You must use a physical address for the shipping location. This address can be to your home address or to a business address.
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Do you ship internationally ?
Yes, Arc4life is proud to ship all over the world ! Every month we ship many pillows to many countries. We do accept international orders, however you must fill out our International Mail Order form to calculate your shipping costs and delivery time. We respond to most e-mails within 48 hours. In the past we have shipped to Canada, Australia, Germany, Ireland, Norway, Spain, India and the Philippines and many other countries. Check out our International Shipping Rates. Shipping Internationally requires extra postage and forms to fill out.
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My credit card is being declined and the order is not going through, what should I do?
When you place an order, the billing address you use for billing must match the address on your credit card statement. If this does not match, then our system will not accept your order. You must enter your address, credit card number, expiration date and CVV # correctly. If your credit card statement goes to your PO Box, then enter your PO box in the billing section. If your order does not go through the first time, try ONLY one more time and make sure you have all the correct informaiton. Do not try multiple times to put in a credit card that becomes declined. Each transaction will show up as "pending" and will take a few days to be erased from your credit card transaction history. We may have to put your order through manually. Call us at 860-430-9084 to complete this. Alternately, if you do not wish to enter your billing information or don't want to use your credit card, you can pay via paypal as well.
Do you ship products to an APO address ?
We do ship to APO addresses- but you must email us your order manually to info@arc4life.com. Tell us what you wish to order and what method of payment you wish you use. The best method of payment is Paypal. If you wish to pay via visa or mastercard, then the billing address you provide must match where your credit card statement arrives. Just remember that some products on our website may take longer to reach you. We will usually ship the product Priority Mail, United States Post office. For any type of military address, we have to go to the post office in person to drop off your package. Tracking numbers are usually not available. Shipping will take longer. If you don't recieve you product in a reasonable time, email us so that we can check the status of the product from our end.
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What is your return policy on your products ?
For most of our products, we offer a 30-day money back guarantee on (starting from the invoice date; This 30 day return date is strictly enforced and we will check to see what date you received the product via tracking info. For any other product, just return the product in the original packaging in for a refund of the product price less shipping and a 15% return fee. Email us at arc4life@cox.net that you wish to return the product so that we can anticipate the product. Please include in the original box: Your name, your address, telephone number and an email address so that we may contact you once the refund is complete.
This unconditional 30-day guarantee also includes the Cervical Traction Neck Pillow, our most popular neck pillow. We want you to be satified with your purchase. If within 30 days the Cervical linear traction neck pillow does not meet your expectations, ship it back to us and and we will gladly refund your purchase price less shipping and handling + 15% return fee. Just email us at arc4life@cox.net you would like to receive a refund. Once we receive the product, we will issue you a refund and send you an email as well.
Shipping charges for returned products are the sole responsibility of the returning party. More Information on Returning Products
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Can I track my shipments ?
We will usually send you a tracking number for each of the products you ordered. You must provide a valid email during your ordering process so that we may send you a tracking number. Once you have this tracking number, go to the Fedex website or UPS Ground Website to check where your package is. [Back To Top]
I ordered 2 seperate products from Arc4life.com. Why were some of the products I ordered not in this package ?
Due to the nature of some of the items or temporary back orders, it may have been necessary to split your order. Also some of our products come from a different location, and they may arrive via Fedex or sometimes UPS. If you don't receive your multiple items within 10-15 days, send us an email at info@arc4life.com
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Do you have a catalogue?
Sorry, at this present time, Arc4life does not offer a catalogue. Arc4life customer support is available 24-7- so if you are looking for a special product for pain relief, please email us directly at arc4life@cox.net. Alternately, give us a call at any time to speak with a customer representative at 1-866-210-2174. If you are looking for the right neck pillow, read our in-depth article titled How to choose the right neck pillow
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Do you accept orders over the telephone ?
Yes, Arc4life accepts orders over the telephone: You can contact us at 1-866-210-2174 at any time. You can also call us directly at the office at 860-633-8756. If the lines are busy, just call us back. We strive to help you in any way that we can. If in the rare event that you have to leave a message, please speak slowly and clearly. Include your full name and telephone number and we will call you back as soon as possible. You can also email us your telephone number and we will call you back as soon as possible.
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Hi Arc4life,I purchased a Cervical Neck Pillow from you 2 days ago. I received it this morning. I opened the box, put the pillow on my bed, and laid down to "test drive" it. Then, I fell asleep!!! This is not good. I have work to do. I have to bake for my niece’s bridal shower tomorrow, and I’m too busy to be falling in love with a pillow! I don’t have time for this. I just wanted to share my experience. Thanks so much for making a fabulous product.
-Sue in Pennsylvania 05/07/2008
Read more Arc4life Testimonials
Arc4life accepts Visa, Mastercard, Amex and Paypal for payment
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